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Frequently Asked Questions
Frequently Asked Questions
What is mediation and is it mandatory in every dispute?
Mediation is a method that allows parties to resolve disputes voluntarily and out of court. In business and commercial disputes, it is sometimes required as a condition of litigation. In Alanya, we manage the mediation application and session scheduling on your behalf.
How long does the mediation process take?
It varies depending on the scope of the case; simple disputes may require several sessions to resolve. During the initial meeting, we clearly share the timeline and potential scenarios.
How is pricing determined?
During the initial assessment, we offer a transparent fee plan based on the scope, duration, and risks involved. We recommend flat or tiered fee options whenever possible, and we'll inform you of the costs at the outset.
Is litigation or mediation more appropriate?
Our priority is mediation, which produces a swift and workable solution. However, if there are legal/technical requirements, we will prepare a litigation strategy. During the initial meeting, we will present a cost-time comparison of both options.
Why is KVKK compliance needed?
KVKK is a legal obligation and reputational safeguard for every business that processes personal data. We establish a sustainable compliance system through steps such as data inventory, disclosure documents, storage and destruction policies, and VERBIS registration.
What documents are required for e-commerce and platforms?
Terms of use, privacy/cookie policies, return/cancellation procedures, and vendor agreements are essential requirements. We also integrate 5651 obligations, content removal procedures, and a log policy set.
How do you proceed with consumer complaints?
The preliminary review determines the type of defect, the evidence, and the appropriate recourse (Arbitration Board/Court). We quickly move forward with sample petitions and settlement options for processes such as the right of withdrawal, refund, and subscription termination.
What do you do in case of disputes within the complex (condominium ownership)?
We provide guidance for disputes arising from dues collection, common area use, the annulment of board decisions, and short-term rentals. If necessary, we implement enforcement proceedings and precautionary measures.
Do you provide support in administrative fines and licensing procedures?
Yes. We prepare objections/appeals, annulment lawsuits, and stay of execution requests within the deadlines. We also manage the complaint and objection processes in public tenders.
How are appointments and document sharing done?
You can schedule an appointment by phone, email, or WhatsApp. We receive documents through secure digital channels and provide regular reporting throughout the process.